Delivery Policy
Chai S/B representative will call in a day’s time in order to schedule a delivery and to confirm delivery address & time.
All order must be PAID in full prior to delivery date. Delivery date will be scheduled after a full payment is made. Unpaid order [Payment paid by IBG / cheque must be seen & clear in our transaction prior delivery)
We require at least a 3 days’ notice to RESCHEDULE the delivery . Should customer CANCEL DELIVERY on the day of delivery/ the shipping process has been initiated, we will charge an additional transport fees with a new delivery date.
Please notify us of any special requirements in order to complete your delivery. (Drivers & delivery person ID details, restricted delivery time frames, service elevator & house management requirements.)
It is your responsibility to ensure that all furniture items will FIT THROUGH all doorways, up stairwells, down halls, lifts and around corners into the desired location before scheduling a delivery. We will not refund the delivery charges once we came for delivery and the items CAN’T FIT the pathway/staircase, even though our sales person said it will. *EXCHANGE / REFUND POLICY
Prior to our arrival, please REMOVE old furniture and CLEAR pathways to ensure unobstructed access for our delivery team & ensure renovation are complete. If FAILED to deliver, you will be charged an additional delivery fees to reschedule.
If you missed your agreed upon 1-hour- delivery window, we will only wait for 30 minutes and rush for another delivery & you will be charged an additional delivery fees to reschedule for a new delivery date.
Delivery includes preparation, assembly and set-up of merchandise to ONE address.
ON THE DELIVERY
- Our delivery team will call to inform their whereabouts one hour before.
- We will try to stick to our agreed timeframe, but we cannot assure exact time due to traffic and unexpected hiccups.
- By signing the Delivery Order, items received are confirmed to be in good condition.
DAMAGE / DEFECTS
Customers must inspect the items for damages/defects upon delivery. Damages must be notified within 24 hours. If damage is too severe e.g: missing parts, you have the right to refuse the item. (Call our office 03- 6252 6811 / Whatsapp us +60 12-325 0680)
A team member will contact you via your phone number as listed in your contact details. Please ensure your contact details are up to date. If a team member has not contacted you by the expected delivery date, please contact us at 03-6252 6811 (HQ) / 012-325 0680 (Logistic HP)
